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i did not get my token

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cpt.zakhar

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Hi
i have donated with Ansend payment system (as u see the process in picture) on 11:30~12:00 GMT Sunday, May 4, 2025
Everything was fine just like the previous two donations and I saw transaction complete so it lead me back to Uwow website and i saw token in my balance account.
so i logged in to game but there was no token added to my balance account , I checked the website again and it wasn't there either.

USDT 16 - 1100 token
Order number 1997960 maybe few less
Payment network : Tron TRC20
Wallet : TBZXizuB5QiJQZMEAVD4zMavUkfWaqeWJY
TxID : a34a6343423b039d3301db0194eda8b5fabe48fe684ba6c21afdbba6c31aaed8

Could you please check it?
 

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Agis

Admin
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Hello. Did you send the exact amount they requested + comission of the network or you rounded up the number?
 

cpt.zakhar

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yes, everything was fine. i have seen it in my balance account
don't know what happens than
 

Agis

Admin
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Администратор
You are giving me the transaction number for the same amount of tokens but for different account

mamadni** (mamad.din**@gmail.com) - is it your account?
 

cpt.zakhar

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Oh, its my brother account 😁 ( mamadnica )
we both use same pc and apparently i logged to wrong account
his balance acc is 1360 right now, can u fix it please ?
 
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