puntos Tokens desaparecidos

[salao0]

Hello, good afternoon, this morning (Argentine time 8 a.m.). I transferred my characters from the x3 kingdom to the x5 and they deducted donation points and it's supposedly free, could you review my case, I want you to tell me what those points were spent on, showing the purchase history. thank you very much in advance

 

[Devillish]

Good afternoon. Give me your nickname and account login

 

[salao0]

Nombre de la cuenta
salao0

Email
[email protected]

Good afternoon. Give me your nickname and account login

 

[Agis]

Does it make sense? Seems that you've restored some characters before the transfer, and it was for tokens

 

[salao0]

They are level 1 characters. I honestly don't remember doing that and it wouldn't make sense to do that either. Is there a way to fix it or do I just have to cry over those 1500 points?

 

[Agis]

Let me check with developers

 

[salao0]

I ask you to please be considerate, since 1500 points is a lot of time invested, if you want to delete my restored characters I have no problema.

Let me check with developers

 

[Agis]

I ask you to please be considerate, since 1500 points is a lot of time invested, if you want to delete my restored characters I have no problema.

Can you please give me the names + level + classes of characters you didn't want to restore?

 

[salao0]

Soytupadre warrior level 1
Beltrock death-knight level 55
Beltrock demon hunter level 98

Can you please give me the names + level + classes of characters you didn't want to restore?

 

[Agis]

I'll check what we can do

 

[salao0]

Thank you very much, I hope the response is positive and that those points can be recovered.

I'll check what we can do

 

[Agis]

Check your tokens please

 

[salao0]

Check your tokens please

I thank you with all my heart, thanks for the help.