artifact trait level decreased, please help

[alex020381]

After the server crashed at 9 PM，Sep/25/2017 GMT+8，

I noticed my artifact weapons were sent back to me from the mail box，

when I get back online same day around 11:15PM，

I found Artifact trait level was down graded from level 80 -> 13，

it stays the same

Picture was in this site，REPORT ID : 00023

[http://int.forum.uwow.biz/index.php?/topic/42-bug-report-translation/]

 

[Agis]

Hello, what's your nickname?

 

[alex020381]

Hello, what's your nickname?

HI，I nickname is 暗夜之賊

 

[Agis]

Sorry, forgot one more question. Was your artefact level donated?

 

[alex020381]

Sorry, forgot one more question. Was your artefact level donated?

I buy artifact level from 41 to 80.

 

[alex020381]

I buy artifact level from 41 to 80.

 

[Agis]

Understood. I've passed information to Blackmanos He will return coins to your control panel within 72 hours. I won't close this topic until you get coins.

 

[alex020381]

Understood. I've passed information to Blackmanos He will return coins to your control panel within 72 hours. I won't close this topic until you get coins.

Thank you very much for your help

 

[Agis]

Did you receive coins? Blackmanos has sent coin yesterday.

 

[alex020381]

Did you receive coins? Blackmanos has sent coin yesterday.

Yes,I receive coins

Thank you