Purchase of items by mistake

[compatron]

Cometí el error de comprar dos objetos que ya tenía cuando fui a comprar mi juego. Se volvió loco o no sé qué pasó realmente y compré dos reliquias que ni siquiera me sirven porque ya tengo una equipada. Iba a comprar un objeto de la categoría y no sé por qué lo compré dos veces.

 

[compatron]

I made the mistake of buying two items I already had when I went to buy my game. It went haywire, or I don't know what really happened, and I bought two relics that I don't even need because I already have one equipped. I was going to buy an item from that category, and I don't know why I bought it twice.

 

[Devillish]

¡Saludos! Las Reliquias de Artefacto no son reembolsables, ni siquiera en caso de compra por error. Sin embargo, puedes obtener un reembolso parcial de la Reliquia que compraste, siempre y cuando no se haya insertado en un Artefacto mientras los descuentos por donación estén activos.

 

[compatron]

Hola buenos dias, pueden ayudarme, claro que no las reliquias no se han utilisado , el nombre de mi personaje es compatron del reini x 100 agradezco su ayuda

 

[Devillish]

No, I can't help you. Relics can't be returned through us. Only with a commission deduction during server promotions

 

[compatron]

Well, they can't change the item that was going to be purchased because it was a store error, because I was going to buy [Runebind Leggings] and I clicked buy and it wasn't purchased, and I went to the relics tab and the relics were purchased twice. I can't pay either because of page errors. -_-

 

[compatron]

I have donated more than 200 euros in the 2 months I have been playing here and I can't believe they don't give a solution to the players, nor how can I get encouraged to donate again if I don't receive support from them.

 

[Devillish]

I checked the page and I don't see a bug in the situation you're talking about. We do help players with purchase errors, but there are exceptions. One exception is relics. Since players can use them in the crucible and roll talents, we can't accept repurchases as a mistake.

 

[compatron]

Pero las reliquias no se han usado en el Crisol; están en mis bolsas. Como te dije, ya tengo la reliquia Biss, ¿para qué querría dos reliquias más? Mi intención era comprar dos partes del nivel, pero no sé qué pasó.

 

[compatron]

Pero las reliquias no se han usado en el Crisol; están en mis bolsas. Como te dije, ya tengo la reliquia Biss, ¿para qué querría dos reliquias más? Mi intención era comprar dos partes del nivel, pero no sé qué pasó.

But the relics have not been used in the crucible, they are in my bags, as I told you, I already have the biss relic, why would I want 2 more relics? My intention was to buy 2 parts of the tier, I don't know what happened there.

 

[Devillish]

We have no way to verify the use of relics in the crucible. Therefore, we cannot make such returns. I'm sorry, but I can't help you

 

[compatron]

Something similar happened to me with the store, that's where the problem occurred.

 

[Devillish]

I checked again and did not find any bug in the system.

 

[Devillish]

Also judging by the time of purchases, this was also not a system bug, you bought 2 relics with a difference of 28 minutes

 

[compatron]

I had the same error twice when I made the purchase it was in raid but well it didn't give me a solution I'll see how to solve it THANKS

 

[Devillish]

I'm sorry you're in this situation. And while a full refund is not possible, you can return the relics to the vendor during promotions. The next promotions are expected in September.