Hi, good evening, my premium disappeared

[andres2023]

Hey guys, I wanted to tell you that a few days ago when I logged in, I noticed that my premium had disappeared, even though the last time I logged in I still had 40 days left. Since when there was the last season reset I bought premium for 3 months, I wanted you to give me a solution because I don’t have premium anymore I don’t know what happened, it just disappeared out of nowhere.

 

[Agis]

Hey guys, I wanted to tell you that a few days ago when I logged in, I noticed that my premium had disappeared, even though the last time I logged in I still had 40 days left. Since when there was the last season reset I bought premium for 3 months, I wanted you to give me a solution because I don’t have premium anymore I don’t know what happened, it just disappeared out of nowhere.

Hello. Can you please give a character nickname and realm? We need some info to at leas find your account and check logs.

 

[andres2023]

Hello, how are you? I don't know how to translate my DH's name into English because my name is in Russian, but I'll give my shaman's. It's: Bloodgrip from Realm x100

 

[Agis]

Hello, how are you? I don't know how to translate my DH's name into English because my name is in Russian, but I'll give my shaman's. It's: Bloodgrip from Realm x100

Are you sure that you did buy the premium?

I can see only two cases when you bought gold the day before yesterday and no premium in 2026

Are you sure that tokens were spent from your account?